ACS replaces your PBX, your apps, your phone bill, and your maintenance headaches with a single carrier-grade platform — engineered, owned, and supported by AustenTel.
A complete enterprise PBX in the cloud — everything a traditional phone system does, without the box on the wall.
Work from the office, home, or the road with the same number and features everywhere. Native apps for iOS and Android and a browser-based softphone keep your whole team reachable — calls, texts, and meetings in one place.
Add a user, change an IVR, build a call queue, or pull a recording — all from one clean web console. Changes go live in seconds, so you’re never stuck filing a ticket and waiting on someone else’s queue to run your own phone system.
This is what your team manages every day: clean, fast, and built so changes go live in seconds, not support tickets.
| Name | Ext | Device | Caller ID | Status |
|---|---|---|---|---|
| Front Office | 100 | Yealink T54W | (817) 555-0100 | Online |
| Principal | 101 | Yealink T54W | Main | Online |
| Attendance | 102 | Poly VVX 450 | Main | Online |
| Nurse | 103 | Yealink T54W | Main | Do Not Disturb |
| Library | 104 | Algo 8301 Paging | Main | Online |
| Cafeteria | 105 | Yealink T31P | Main | Offline |
Drag greetings, menus, transfers, queues, and voicemail into place. It’s the same IVR builder that powers every ACS auto-attendant — no scripting, no consultant.
Not sure how to do something? Just ask. The assistant knows your system and can make the change for you — provisioning, routing, voicemail, and more.
Our own Session Border Controller sits at the edge of every deployment — the same role 3CX customers once needed a separate appliance for, now engineered directly into ACS.
ACS Edge handles SIP traversal and trunking, so you skip router modifications and third-party SBC setups entirely.
It protects against fraud and intrusion, keeping your communications private, encrypted, and uninterrupted.
Redundant nodes at every layer — edge, media, database — for reliability you can build a district or a business on.
The ACS Migration Agent automates the switch from 3CX, Avaya, RingCentral, 8×8, and more. It discovers and maps your extensions, IVRs, and voicemail, ports your numbers, and auto-provisions phones — with old and new running in parallel for little to no downtime. It takes the stickiness out of phone systems and the risk out of switching.
ACS 3T is instant push-to-talk built right into ACS — tap once and you’re live to a channel from the app on any device. On iPhone you can also fire it straight from the Action Button: one press, no app to open. Built on ACS’s carrier-grade intercom, it’s made for the moments when seconds matter — a campus lockdown, a maintenance emergency, a coach on the field.
The push-to-talk feature ships in the ACS apps. iPhone Action Button support is rolling out — submitted to Apple for critical-infrastructure use.
Prefer the convenience of the cloud, or need an on-premise deployment for control or compliance? ACS runs both, and is compatible with leading platforms including Amazon Web Services, Microsoft Azure, and DigitalOcean.
ACS supports a wide range of IP phones and devices, so you can keep compatible hardware and avoid a costly rip-and-replace. We handle number porting and a phased cutover.
We’ll walk you through ACS on a 20-minute call and put together a quote tailored to your organization.
